How It Works
1 ] Check out our inventory and let us know your wish list. You can submit it via email or give us a call. You are also welcome to come by our location to view the collection in person.
2 ] Once we have your wish list, we will send you a proposal. We will hold your requested items for up to one week while you review. If you accept the proposal, you will need to submit a 50% non-refundable retainer. Once we’ve received your retainer, the items you’ve requested will be officially reserved for the day(s) covering your event. The remainder of your balance will be due 2 weeks prior to the event date.
3 ] Our team lead will reach out to you at least two weeks prior to the event to confirm the logistical details of your delivery.
4 ] On the day of your event, if you have opted for delivery, our team will deliver so that you can relax and enjoy your event.
VIEW OUR COLLECTION BELOW
Can I pick my items up?
We allow pick-up for small items. Pick-ups and returns can be made by appointment from our warehouse.
Do you deliver?
Yes. We deliver within Columbus proper and surrounding suburbs for $75-$150 depending on the order size. Deliveries outside of this area will be subject to additional fees. This is for drop off only and does not include set up or teardown, for set up information see below.
Can you set-up the rentals?
We are happy to set-up your order the way you have it envisioned. Full service set up and teardown is 18%-25% of the total dependent upon logistics. The fees will be included in your proposal.
When do the logistics get worked out?
We will contact you no later than two weeks prior to your event. At this time, we ask that you or your planner provide us with a confirmation of the details.
How do the rentals get returned?
If you’ve opted for the full service, then the pick-up is included. We just ask that you leave the items exactly where we dropped them off along with all packing material. If you’ve picked up the items yourself or opted for the drop off only option, then the items need to be returned within three days of your event.
What happens if any items are lost or broken?
Prior to your event we will have you complete a rental item contract with a credit card on file in the event that any of the items are missing or damaged. All items are subject to the full retail cost including sales tax and you will be informed of the cost prior to running the card.
Will you help us with our design?
We’d love to be creative and play a part in creating your design vision. If you are looking for event styling we would be happy to set up an appointment and create a vision board for your event, we charge $50 per hour for event styling.